otso Privacy Policy – How We Handle Your Personal Data

When you register and use the otso platform, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and usage patterns to help us improve performance and detect unusual activity. We may alsocollect information you voluntarily provide when contacting our support team, such as the details of your enquiry or complaint. All data collection is carried out in accordance with applicable Philippine data privacy regulations, and we only collect what is genuinely necessary for the purposes described in this policy.

The personal data we collect is used primarily to create and manage your account, verify your identity, process financial transactions, and deliver the gaming and sports betting services available on the otso platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Transaction data is retained to comply with financial record-keeping obligations and to assist in resolving any payment disputes that may arise. Technical and usage data helps us monitor platform stability, investigate potential fraud or abuse, and continuously improve the experience for all players across the Philippines. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify any individual user. We do not use your personal information to make automated decisions that would significantly affect your rights without human review.

otso does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by law or in response to a valid legal request. If otso undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your personal data with third parties for advertising or profiling purposes without your explicit, informed consent.

Your personal and financial data is stored on secure servers using industry-standard encryption protocols to protect it from unauthorised access, disclosure, or loss. We implement a combination of technical and organisational security measures, including access controls, regular security audits, and staff training, to maintain the integrity of your information at all times. Sensitive data such as payment details and government ID information is encrypted both in transit and at rest, ensuring it remains protected throughout its lifecycle on our systems. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your otso account and to keep your login credentials confidential. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine data protection authority in accordance with our legal obligations and within the timeframes prescribed by law.

As a registered user of the otso platform and a resident of the Philippines, you have specific rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to the processing of your data in certain circumstances, or request that we restrict how we use it while a dispute is being resolved. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond to your request within the timeframe required by applicable law. Please note that some requests may be subject to identity verification before we can action them, to ensure the security of your account.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Financial transaction records are kept for a minimum period as required by Philippine financial regulations and anti-money laundering laws, even after an account has been closed. Identity verification documents are retained for the period required by our licensing conditions and applicable law, after which they are securely deleted or anonymised. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity. We periodically review the data we hold and delete or anonymise information that is no longer required, in line with our internal data retention schedule.

The otso platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and help us understand how players interact with our site. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting core features such as login sessions and security checks. We also use analytical cookies to gather anonymised data about page visits and navigation patterns, which helps us identify areas for improvement and optimise the platform for mobile users across the Philippines. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the otso platform.